Refund policy

30-day returns, free of charge. You can return any item within 30 days of delivery, including made-to-measure garments. Return shipping is free: we provide a prepaid return label.

Sale items and made-to-measure garments are returnable on the same terms.

Condition. Items must be unworn and unused, in the condition you received them, with any tags attached and in the original packaging.

How to return.

1. Email sahil@noora-international.com within 30 days of delivery with your order number and the item(s) you want to return.
2. We’ll email you a prepaid return label and instructions.
3. Pack the item securely and send it back using our label.

Please don’t send items back without contacting us first, because we can’t match unannounced parcels to an order.

Refunds. Once your return arrives and passes inspection, we’ll refund you to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the credit. If you haven’t received your refund within 15 business days of our approval, please contact us.

Damaged, defective or wrong items. Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 30 days of delivery with photos, and we’ll arrange a free replacement or a full refund.

Exchanges. To exchange an item for a different size, colour or style, return it for a refund and place a new order, or contact us and we’ll help you arrange it.

Gift cards are non-refundable.

Your statutory rights. This policy doesn’t affect any rights you have under the consumer laws of your country.